FAQ

 





Accounts

1.     How do I create an account?

The button to create an account is at the top right hand of the page, on the navigation bar.

In order to create an account, you will need your full name, email address, phone number, delivery address and password information. This account will be used to make your order, payment and also have your delivery address tagged to it.

You must have an account in order to be entitled to discounts, delivery charge waivers and referral discount vouchers.

2.    What other features come with creating an account with AWS Market?

Your account comes with a “Wishlist” feature and a newsletter subscription.

Your “Wishlist” is a compilation of all the items you liked. This is a great way to remember the items you order regularly or items you wish to order in the future. All the items can be organized by category or date added, your choice!

The newsletter subscription also allows you to stay updated with regards to AWS Market’s latest information and promotions. 

 Order

1. How do I order from AWS Market?

You must have a registered AWS Market account and be logged in to place an order. Click HERE to sign up for an account.

Browse through all our categories or search for the products you want, choose quantity, let us know if you have any special requests and add them to your cart.

Once you are done, go to the shopping bag icon on the top right corner of the website and click ‘Checkout’. Review your items, delivery address, delivery time slot and payment mode.

Confirm your order, make your payment using your credit card or store credits and your order is placed.

You will receive a confirmation shortly via email. You can also check ‘My Orders’ to ensure that your order has been processed.

2. How do I order from my ‘Wishlist’?

To shop from ‘Wishlist’, simply go click the ‘Add to cart’ button on every item.

3. Can I amend/cancel my order?

We're really quick at shopping and packing your order up which means we cannot make any changes once you've placed it. This includes cancelling the order, changing the delivery option, delivery address or payment method.

4. What if I received a damaged item in my order?

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team at +65 8606 1011 or enquiry@awsmarket.com.sg with:

·      The order number

·      The faulty item's category and name

·      A description of the fault

We'll get back to you as soon as we can. For more information, click HERE

5. Can I order in bulk?

We are unable to accommodate bulk orders on our website for now, but you may email us at: enquiry@awsmarket.com.sg to enquire about bulk ordering. 

6. How do I apply promotion codes to my order? 

If you see a promotion code that you would like to apply to your order, type in the code at the check out page, before you purchase. Please note that discounts will only be applied if the code is keyed in before payment.  

Payment

1. Why does the checkout button not work?

We apologise for the difficulty you are facing! In the event this happens, please contact Customer Service at +65 8606 1011 or enquiry@awsmarket.com.sg.

We are always trying to improve our site and we ask for your patience as we fix the problems.

2. What modes of payment does AWS Market accept?

For the time being, AWS Market only accepts card payments by Mastercard or Visa.

We will work harder and bring in more options for payments very soon.

3. Does AWS Market use a secure payment gateway?

Yes. At AWS Market, we take your privacy and security very seriously. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Click HERE to see our full Security & Privacy Policy.

4. Will my personal information be kept private?

Definitely. We use your information only to process orders, to provide an enhanced and personalized shopping experience, and to inform you of special AWS Market offers and discounts. We will not release your personal information to any third party unless you have granted us explicit permission to do so.

Refer to our PRIVACY POLICY for further details.

5. Does AWS Market sell gift vouchers?

AWS Market does not sell gift vouchers. We will, however, work harder to implement this feature in the future! 

  Delivery (General)

1. When do you deliver?

We deliver six days a week (Tuesday - Sunday), including Public Holidays. The timings of the delivery are in the table below.

Standard Delivery Timings

10:00 to 14:00

Free delivery with every $50 spent.

$10 delivery charge if the minimum order is not met.

14:00 to 18:00

18:00 to 20:00 (Currently Unavailable)

$15 delivery charge, with a minimum order of $100 (not inclusive of delivery charge).

 

If the customer is not around to receive the products, redelivery will be arranged at AWS Market’s convenience. There will also be an additional redelivery fee of $15.

2. Does the delivery cost vary?

Standard delivery is $10 across mainland Singapore, with an additional $5 charge for delivery to Sentosa. Currently, we do not deliver to other islands around Singapore.

If you make an order of more than $50 (in one transaction), you are entitled to free delivery across Singapore (not including Sentosa).

Delivery on public holidays are also liable for the additional $5 charge.

3. When will I receive my order?

To make sure you get your food fresh, we deliver the very next day after you order.

Next day delivery is applicable only if the order is submitted before 12pm (e.g. order is submitted on Monday before 12pm and produce is delivered on Tuesday). If the order is submitted after 12pm, AWS Market Pte Ltd will deliver the produce on the day after next (e.g. on Wednesday).

4. What is the delivery process like?

  At AWS Market, we believe in having a clear process to ensure that all goods procured are accounted for and can be traced.

Please arrange for someone at home to receive the goods when they are delivered. There will be an Acknowledgement Of Delivery form (AOD) and a Quality Control Check (QCC) form to sign before the delivery man handsover the goods you ordered from AWS Market. Please check your order carefully for missing items or damaged goods before signing the forms.

**Signing the Quality Control Check (QCC) form, means a transfer of responsibility for the goods to you or your authorized personnel. AWS Market will not be liable for missing items or damaged items after the responsibility has been transferred.

5. Can you leave my groceries at the door?

In order to adhere to food safety guidelines, there will no Authority To Leave (ATL) given. It is compulsory that there is someone to collect the groceries and sign the Acknowledgement Of Delivery form (AOD) and a Quality Control Check (QCC) form, from our delivery man.

6. What do I do if my goods are damaged/missing/incorrect?

AWS Market will always do a quality check of your goods before delivering them to ensure that you receive the freshest products. In the event that you do receive products that are damaged or not up to quality, you should follow the process below.

(a)    Sign the Acknowledgement Of Delivery form (AOD) and the Quality Control Check (QCC) form.

(b)   Indicate on the Quality Control Check form, the problem encountered (damaged/missing/incorrect items) and your option of either             getting a refund via store credits or a same day delivery.

(c)    Inform your delivery person.

(d)   Contact Customer Service at the hotline: +65 8606 1011 with information on the problem encountered (if applicable: order number,                 product number and date of delivery)

(e)   Inform Customer Service, your option of refunding through store credits or getting a same day delivery.

(f)    Wait patiently for a confirmation SMS/email on your refund through store credits or the estimated timing for your same-day                        redelivery.  

Food safety

1. How are my food items stored and delivered?

When it comes to your food, our top priority is ensuring your health and safety, and we work hard to ensure that you get the freshest food in the safest manner possible. We store and transport products in accordance with market standards and regulations such as AVA requirements to ensure food safety.

2. What are your guidelines for food packing?

In order to comply with AVA guidelines for food safety, you may find that your products arrive in separate bags. The reason for doing so is to reduce the chance of cross-contamination of your food products during storage and transit.

We also separate your items to ensure that they are stored at the right temperature for optimum freshness.